Shipping & Returns

At Maison Marketplace, every order is prepared with care and intention. We aim to make the experience smooth, from the moment you place your order to the moment it reaches you.

Shipping

• Orders are processed within 1–3 business days.
• Delivery timelines may vary depending on your location and courier service.
• Once your order is shipped, you will receive a confirmation with tracking details.
• Please ensure your shipping information is accurate to avoid delays.

Local Delivery (Saudi Arabia)

We work with trusted delivery partners to ensure your order arrives safely. Estimated delivery timelines will be shared at checkout.

International Shipping

International shipping may be available for selected products. Delivery times and fees vary by destination and will be calculated at checkout.

Returns & Exchanges

Due to the nature of our products, we currently do not accept returns or exchanges unless the item arrives damaged or incorrect.

If you receive a damaged or incorrect item:

• Please contact us within 48 hours of receiving your order
• Include your order number and clear photos of the item
• We will review and arrange a replacement if applicable

Important Notes

• Items must be unused and in their original condition to be eligible for review
• Shipping fees are non-refundable unless the issue is on our end

Contact

For any questions or support, please reach out to us at:

[email protected]